Terms & Conditions

Last updated: 3 March 2026

These Terms and Conditions apply to the use of this website and to all orders placed with Derbyshire Direct Limited (“we”, “our”, “us”). By accessing this website or placing an order, you agree to be bound by these terms.

1. About Us

Derbyshire Direct Limited is a company registered in England and Wales.

Unit 10, Nunn Close, Huthwaite, Derbyshire
VAT: 451 4689 77
Companies House: 14864774

2. Website Use

• You agree to use our website only for lawful purposes.
• You must not attempt to gain unauthorised access to our website, server, or systems.
• You must not knowingly introduce viruses, trojans, worms or other harmful material.

3. Product Information

We aim to ensure product descriptions, specifications, dimensions and pricing are accurate. However:

• Images are for illustration purposes and may not exactly match supplied products.
• Dimensions, finishes, and specifications may vary by supplier or batch.
• Load ratings and suitability must be confirmed before installation and use.

4. Pricing and VAT

All prices are shown in GBP (£) and are exclusive of VAT unless stated otherwise. Delivery charges (if applicable) will be shown at checkout or included within a quotation.

5. Orders and Acceptance

• An order placed via our website or by quotation is an offer to purchase.
• Your order is accepted when we confirm it (for example by order confirmation email) or when goods are dispatched.
• We reserve the right to refuse or cancel orders, including where a pricing or listing error has occurred.

6. Payment

Payment must be received in full before goods are dispatched unless agreed otherwise in writing.

7. Delivery

• Delivery dates and times are estimates and not guaranteed.
• Risk in the goods passes to you upon delivery.
• Please inspect goods on delivery and report visible damage as soon as possible.

8. Returns and Cancellations

Please refer to our Delivery & Returns policy for full details. Made-to-order or customised items may not be eligible for return unless faulty.

9. Installation Services

Where installation services are provided, the scope of works and any site requirements will be confirmed in writing. You are responsible for ensuring safe and suitable site access and conditions.

10. Liability

Nothing in these Terms limits liability where it would be unlawful to do so. Subject to that:

• We are not liable for indirect or consequential losses.
• We are not liable for loss of profits, business, or opportunity.
• We are not liable for issues arising from incorrect installation carried out by third parties.

11. Intellectual Property

All content on this website (including text, images, and branding) is owned by Derbyshire Direct Limited or its licensors and may not be reproduced without permission.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.